Frequently asked
questions
Call us +2348034295116 or drop
a message info@fiafactory.com
What is your return policy?
We accept returns and exchanges for up to 7 days after item has been delivered.
Terms and conditions apply.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will be calculated and applied during checkout. We run discounts and promotions all year, so subscribe to our newsletter for exclusive deals.
How do I return my item if I am an international customer?
Reach out to us through the contact form detailing why you'd like to return your item. We will get back to you within 24 hours with our return process.
How do I exchange my order?
Reach out to us through the contact form detailing what item(s) you'd like to exchange your order with. We will get back to you within 24 hours with our return process.
How long will it take to get my order?
It depends on where your order is being delivered to. National orders will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
